Privacy Policy

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and its regulations, SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V., with address at Privanza Viena 1001, Privanzas 5to Sector, Monterrey, 64753, Nuevo León, México, is responsible for collecting and protecting your personal data. Through this policy, we inform you how we handle and protect the information we collect when you use our website www.aconcagua.com.mx.


1. Purposes and Use of Information

a. Primary Purposes. SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. will use your data to:

  1. Identify, contact, and provide you with information about our products or services.
  2. Register and onboard you in our system as a user of our services.
  3. Provide our products and services.
  4. Inform you about our events and publications.
  5. Make calls and send notification and alert messages as configured by you for our service.
  6. Gather statistical records to understand user satisfaction levels with our platform and services.
  7. Comply with obligations before authorities, including those arising from audits.

b. Secondary Purposes.

  1. Additionally, your personal information may be used for marketing, advertising, and commercial prospecting purposes, as well as to offer additional or complementary services.

To revoke your consent for secondary purposes (marketing, advertising, and commercial prospecting) at any time, send a request to soporte@aconcagua.com.mx. This is free of charge and will not affect the primary services you receive.

c. Your refusal to provide your data or withhold consent to this Privacy Policy will not prevent SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. from providing its services. However, please note that the data in question may be necessary to provide the services you request; this will in no way be the responsibility of SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V.


2. When, How, and What Data We Collect

a. When:

  1. When you contact us to learn about us, our products and services, or for any other reason.
  2. When you provide registration, contact, or other data to receive our products and services.
  3. When it concerns any of the purposes indicated in this Privacy Policy.

b. How:

  1. Through the Website (including sub-sites), mobile application, social media of SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V., or by any other means.

c. What data:

  1. SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. does NOT collect sensitive personal data. The data you will provide includes your name, email address, location, and similar data for the stated purposes.

It is likely that, in the course of services you contract, you will provide us with data about yourself. However, all such data will be provided in the context of a legal relationship with you (providing the contracted services), without requiring your express consent to this Privacy Policy, pursuant to Articles 8, 10 Section IV, and 37 Section IV of the Law.


You agree to share only your own information and data with us. If you consider it necessary to provide data about a third party in order to receive our products or services, you declare under oath that you will only do so having that third party's express consent, and that under no circumstance will you provide us with sensitive, financial, or patrimonial data of third parties. You agree to hold SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. harmless from any claim arising from third-party data you provide.


We may collect information about your device, software, and connection when you access our platforms for operational purposes or to improve our products or services. In most cases, our platforms passively collect information related to user interactions. While this information may include a personal or device identifier, it is generally used in aggregate. To improve our products or services, each time you use our platforms, in case of an error, we collect data and information (via third-party products). These log data may include information such as your device's IP address, device name, operating system version, application configuration at the time of use, and other statistics.


3. Transfer of Personal Data

a. In which cases. SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. informs you that your personal data may be transferred in the following cases, in addition to those listed in Article 37 of the Law:

  1. When necessary or legally required to safeguard a public interest, administer justice, or ordered by a competent authority.
  2. When involving the recognition, exercise, or defense of a right in judicial proceedings.
  3. When required to disclose to affiliated or subsidiary companies of SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. with the same internal processes and policies.
  4. When necessary to provide the products or services you have contracted.
  5. When part of a demographic, market, or other internal study, or for promotional purposes.
  6. When involving third parties contracted to fulfill the purposes described in this Privacy Policy and/or for the provision of our services.
  7. As an employment reference for former employees of SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V.
  8. Third parties resulting from a corporate restructuring, including mergers, spin-offs, consolidations, sales, liquidations, or asset transfers, as provided for by applicable laws and regulations.

4. Data Protection Officer, Inquiries, Complaints, and ARCO Rights

You may obtain information about our data handling practices, or learn how to access, correct, or update the personal information we may have collected about you.


a. Inquiries and Complaints. SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. makes available the email address soporte@aconcagua.com.mx for any complaints or inquiries regarding this Privacy Policy. If you detect or experience any malfunction in the Website or application, please report it by sending an email to the same address.


b. ARCO Rights. The data subject may exercise the rights of Access, Rectification, Cancellation, and Opposition (ARCO), under the following terms:

  1. The data subject may:
    1. Access and Rectification. Request to know what personal data SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. holds and/or request its correction.
    2. Cancellation. Request the cancellation or deletion of personal data held by SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. Note that in some cases, applicable law may prevent cancellation.
    3. Opposition. Object to the processing of their personal data.
  2. To do so, they must submit a request meeting the following requirements:
    1. Addressed to the Personal Data Protection Officers.
    2. Submitted personally by the data subject or an accredited representative.
    3. Including full name, phone number, and address or email for receiving notifications, the specific request, and a copy of official identification.
    4. The request must be sent to soporte@aconcagua.com.mx.
  3. In accordance with Article 29 of the Law, SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. will respond to your request within a maximum of 20 business days from the date of receipt, confirming its admissibility via email to the address you indicated or by post to the address provided.

    Response will be considered fulfilled upon delivery to the postal service or on the date the response email is sent.

5. Use of Technologies

a. Cookies, web beacons, JavaScript, and links to other sites. To ensure the SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. website is properly managed and to facilitate better navigation and user experience, we may use cookies, web beacons, and JavaScript. These technologies allow recording of users' browsing activities and storing information about usage patterns of the Website, application, and/or any other platform.


You can disable these technologies by resetting your web browser. However, certain Website features may stop working correctly if disabled.


This service contains links to other websites. If you click on a third-party link, you will be directed to a site not owned by us. Note that these external sites are not operated by us. Therefore, we recommend reviewing the privacy policies of those sites, as we have no control over and assume no responsibility for their content, privacy policies, or practices.


6. Modifications and Acceptance of This Privacy Policy

a. Modifications. SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. may unilaterally modify this Privacy Policy at any time. Changes will be communicated to users via the Privacy Policy section of our Website upon publication, and will be effective from the date of publication or from any date indicated in the modifications. We suggest reviewing the current Privacy Policy before providing any data, as doing so will be understood as granting your express consent.


b. Acceptance. This Privacy Policy constitutes a valid agreement between you and SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. If you use our Website, mobile application, or any of our platforms, provide any data, or contract our services, it means you have read, understood, and expressly consented to the terms set forth herein.


Publication and effective date: April 28, 2026


Thank you for trusting SOLUCIONES INTELIGENTES ACONCAGUA S.A. DE C.V. and using our website.